With the latest update to Apples iOS, the default photo format has changed from JPEG to HEIC.  If you are not on the latest Windows 10 update you will struggle to open this format.  To remedy this follow the steps below.

  1. Open the “Settings” app on your iPad and tap the “Camera” menu option.
  2. Tap the “Formats” menu selection, and then tap “Most Compatible” to tell the iPhone camera to save your photos in the old JPEG format.
  3. Exit the Settings app.

At this point, everyone knows not to use “1234″ or “password” as a password. We also know that the strongest passwords are at least eight characters long, include upper- and lowercase letters, numbers, and symbols, and don’t include any obvious information (your name) or even full words. The trick to a memorable but complex password is acronyms: Pick a phrase, such as “I’ve eaten Green Eggs and Ham since December 1969,” and squash it together, maintaining the first letters and all punctuation: “I’eGEaHsD1969″. You can also substitute numbers, symbols, and misspellings: “My son’s birthday is March 9″ becomes “Mi$sun’sbdayiz0309″. And be sure to change your passwords every 90 days, choosing a completely new acronym every time. Remember: Length is more important than complexity. Longer passwords, even if they’re simpler, are harder to crack.

Once you’ve come up with your complex, easy-to-remember passwords, keep them safe. Don’t write them all on a piece of paper that you keep in your wallet! Use a service like LastPass or Dashlane to manage your many different logins and passwords.

VPN issues.

If you are experiencing issues when using the School VPN from home, please follow the steps below.

  1. Shutdown the laptop. (We find that users aren’t shutting their laptops down at the end of the school day, instead just closing the lid which puts them into standby mode, sometime confusing the WiFi when reconnecting at home.)
  2. Boot up your laptop. Once booted up before logging in, give it a minute for your home Wi-Fi to connect up to your laptop.  (logging in before your Wi-Fi has had chance to acquire a connection may cause your connection to fail or your shared drives not to connect properly.)
  3. Login into the VPN 
    From your login screen select “Sign in options”  and click the VPN icon and login with your normal school credentials.
  4. Open My Computer and check you have your shared drives.

Keeping data secure

Measures that can be taken to keep data secure include:

  • making regular backups of files (backup copies should be stored in fireproof safes or in another building)
  • protecting yourself against viruses by running anti-virus software
  • using a system of passwords so that access to data is restricted
  • safe storage of important files stored on removable disks, eg locked away in a fireproof and waterproof safe
  • allowing only authorised staff into certain computer areas, eg by controlling entry to these areas by means of ID cards or magnetic swipe cards
  • always logging off or turning terminals off and if possible locking them
  • avoiding accidental deletion of files by write-protecting disks
  • using data encryption techniques to code data so that it makes no apparent sense
If you’re trying to add a network printer at the office, you’ll usually need the name of the printer. If you can’t find it, contact your network administrator.
  1. Click the Start  button, and then, on the Start menu, click Devices and Printers.
  2. Click Add a printer.
  3. In the Add Printer wizard, click Add a network, wireless or Bluetooth printer.
  4. In the list of available printers, select the one you want to use, and then click Next. (If your computer is connected to a network, only printers listed in Active Directory for your domain are displayed in the list.)
  5. If prompted, install the printer driver on your computer by clicking Install driver
    Administrator permission required

     If you’re prompted for an administrator password or confirmation, type the password or provide confirmation.

  6. Complete the additional steps in the wizard, and then click Finish.
Got a Tech Question? Drop us an email.
Got a Tech Question? Drop us an email.